⭐ 1 Star – Madness in the 21st Century – AO Let Me Down Completely I’ve always rated AO highly as a returning 5-star customer, but this experience has completely destroyed my trust in them. I ordered a fridge freezer and was given a delivery window of 7am–7pm, later narrowed down to 4–5pm. I waited in all day. At 3:29pm, the delivery arrived early – during the only 20 minutes I left to collect my daughter. My second daughter was in the front garden, explaining to the driver that I’d be back shortly. Despite this, by 3:36pm he had already left. I returned by 3:39pm and phoned immediately — but the driver, no more than 7 minutes away, refused to turn around. The woman I spoke to at AO customer service was understanding and sympathetic, but she was completely powerless to do anything. I was told the only option was to rebook delivery more than 48 hours later. In 2025, how can a national retailer not allow a driver to return to a house just around the corner? The consequences? I now have no fridge freezer – the old one was disconnected and moved to the front for AO's recycling service. I had a full food delivery arriving at 8pm with nowhere to store anything. My elderly grandparent, who lives with us, has to keep essential medication in the neighbour’s fridge. I have video evidence of the interaction with my daughter and clear timestamps that back all of this up. This isn’t just a delivery mishap – it’s a failure in basic human logic and flexibility. AO have the infrastructure, the van was right there, and I was home in minutes. But because of a rigid, outdated policy, they’ve created an unnecessary crisis for my family. Utter madness. AO – do better.