I am writing further to my last review as the reply I got of the AO representative is twisted information and it won't let me reply to that thread, yes I firstly said the television was working fine if you carried on reading the notes which you clearly haven't you will realise that I work away and was assuming it had been working you can clearly hear me on the call shout my girlfriend and she clearly states it hasn't been working since she got it out of the box so it has clearly been damaged in transit or in the factory, to look at the TV turned off there is not one mark on the television it's not until you turn it on you see the damage. So when responding to my review please make yourself clear in future instead of making people reading my review think I have damaged it when I clearly haven't. AO have now offered me 30% off my next purchase. I wonder if I paid for another that one would come with a smashed screen? Also I can't believe the correspondence I get off your customer service basically trying to palm me off and finding every way possible to avoid paying me for a new televisio I would even be happy with a exchange. After all the money in the past I have spent with AO this is very disappointing. Will not use AO again unless anything changes.