I can not fault the delivery time nor the call to me when 20 minutes away... however, it took two men and a trolley to bring the fridge freezer in to my kitchen... they then just left it in the middle of the room, fully packaged and on a large base. I am a 5ft 2, 54 year old lady living alone.. seriously, how was I expected to get it off the foam base? There was nothing to indicate I would have to do this myself. An extra fee for this, should be added as an option, which I am sure people in my situation would be happy to pay, rather than having to approach neighbours for help.