the company planning and delivery service is nothing short of awful. i phoned the company twice to be assured that consideration had been taken to move a fridge freezer into a second floor flat, i was assured on both occasions that this would be planned to enable the best chance and would be withing my PAID EXTRA delivery slot of 10-2. the delivery team turned up at 9am which is unacceptable, to make matters worse they arrived in a luton with no tail lift and the only lifting equipment they carry is a standard sack barrow ( how they were supposed to lift a 130kg appliance off the truck carefully with no lift i do not know). then i was informed they will only go up 7 stairs. also the delivery drivers are the "professional plumbers". never ever use this company unless you can lift appliance and fit your self as they are utterly useless at every hurdle