The delivery men would not assist with lifting my fridge into place, so I now have a fridge in the middle of the kitchen which I cannot use. I don't have any family or friends in the area who can assist me with moving it into place so am now trying to find a solution. I didn't pay for the installation fee as I can put the doors and hinges etc on myself, but I didn't realise that this meant they wouldn't even assist with lifting the fridge around 10cm into place for me, even though they had just carried it up 4 flights of stairs! It's absolutely ridiculous! The delivery of the fridge freezer arrived over 30 minutes after the stated delivery slot of 3-7 which I wouldn't have minded had there been an apology, and mud ended up on my carpet as it was wet outside. I won't be using AO again nor will I recommend them.