13 day old Indent washing machine just stopped working, I was referred to manufacturer by c/s. Then I messaged on Twitter, the reply was call the manufacturer so they can diagnose fault, then message back and they will repair or replace. Did they forget I am entitled to refund or just leave that off on purpose? http://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product Ridiculous, send customers replacement good immediately if still within 30 day period. If Indent can;t come and diagnose fault tomorrow I will demand a full refund and buy a new washing machine from another retailer like John Lewis who will replace it immediately after 13 days. It's not your fault that the machine has broken, but sending a new one is the best alternative, then you can mess around with Indesit as ask them about the fault because quite frankly that's not my problem.