I had heard such good things about AO which is why I chose them over Currys/Argos/Tesco etc.... Ordering was very easy but I am so disappointed with the level or service for delivery. I chose a Saturday delivery slot as I work Mon-Fri, so thought that this was very convenient. An email that morning informed me that I would receive my washing machine between 10.30-13.30, which again I though was useful as I know when I had to be home. However, at approx. 13.35 I received a further email informing me that it had been a failed delivery as I had not been home. Perplexed, I rang the helpline as I had very much been at home and cant see how I could miss this delivery. The helpdesk were also confused as the driver had said he attempted delivery had been made to an Semi Detached house (I live mid terrace) and the phone number he had called would not connect. I asked if he had possibly tried just knocking on the door, but this is inconclusive.... The help desk then attempted to call the driver for the next 2 hours but his phone went straight to voicemail, something I also find very bizarre. I was offered another delivery for Sunday morning and if I could perhaps give any more distinguishing features about the property so we could make sure it went to the correct house- I suggested the number that I have on the front door. I had already spent all of Saturday waiting for the delivery and so said that I would greatly appreciate a morning delivery on Sunday so I could have some of my weekend out of the house. I was give the slot 0700-1200... obviously the driver arrived at 11.45. But at least they found the house that time. Washing machine is fine, cost was ok but I would not use this company again as the cost of my wasted weekend was not worth the saving when many other companies offer a similar service,