AO should never have allowed us to pay for an American fridge freezer knowing full well that it was a heavy item and access required several steps, then leaving the delivery up to chance. AO knew full well a regular 2 man crew with no harness equipment would refuse to bring it into the house. All of AO's competitors are up front about the delivery of fridge freezers, either leaving it kerbside or charging an extra fee for a 3 man crew. AO should have done the same. We were completely misled and their goodwill gesture was not enough, given the inconvenience we had to go through with no fridge for an additional 3 days. We are frustrated by the whole experience and now regret giving AO our money. We should have just asked for a refund and gone with another company that is upfront about their deliveries and does not rely solely on disclaimers on their websites. We would have had to wait anyway and would not have had the extra stress from 3 delivery attempts.