Order No. AOL200645789 After my, almost 16 year old, Fridge Freezer died (making one heck of a mess) I placed an order with AO.com after having them recommended by several people...I am now left sitting very much on the fence regarding AO. The website was easy to use, but I am not sure why it displays the comparison screen when adding an item (when said item was the first item added) - the reviews were helpful, but you should make it clear on the reviews which ones were made by people that were given the product for free. The video reviews were also helpful, but there are many products without those. I placed my order on a Thursday, and was presented the opportunity to have delivery the next day - as I was work Mon-Fri I elected to have a Saturday delivery (interestingly Saturday was a paid delivery, Sunday was free!). As I had no Fridge I wanted this as early as possible. Saturday came, I got an email at 0700 saying it was on the way...great! Then at 1200 I got a phone call (which I missed but a message was left), asking me to call customer services as my order was not on the way. After 20 minutes on hold I got through to an individual, who looked into the order and explained what had gone wrong. This both good and bad, good because the person did look into it and explained, but bad because the "depot" should not have made such a basic error - and double bad because it was the hottest week of the year and I had no fridge (no Coke, no Milk....no Ice Cream!). I was told that I could get delivery for Monday...alas not an option so I had to wait till the next Saturday. But my delivery was refunded. So Saturday comes, and the delivery was a little beyond the provided window (only by half an hour), can't fault the drivers and they took the old dead appliance away as expected (with no prompting from me). I am now waiting for the new fridge/freezer to sit and settle before I switch it on, but I can't see any dents/scratches etc so hopefully all is good. As I stated at the beginning I am now on the fence regarding AO. On the one hand mistakes can (and do) happen, on the other the problem was dealt with in an OK manner (really, you should have said "we will deliver it to you on Monday, after 1800 as you can't be at home before then"). Can I recommend AO? Sadly no. After reading several other reviews on this site it seems that my issue is, to be blunt, far to common for it to be considered an honest mistake.