This was my first time ordering from AO. I bought washing machine for Sunday delivery but changed this last minute to the Saturday. I didn't even look at the price, but got the difference in delivery cost refunded automatically. They gave me a four hour time slot for delivery and I could track the machine further and they estimated a half an hour time slot, which they turned up right in the middle of. Two guys delivered the machine to the room of my choice which was great. With all the packaging I thought the machine would be too big so checked dimensions online and also saw the machine had gone down in price by thirty pounds! I was on the phone to AO for literally two minutes and in that time they honoured their price promise and I had the money in my PayPal account by the time I put the phone down. The machine is great, really pleased. What stood out more was the service, honestly don't think they could have done anything better! Highly recommend.