I run an appliance Repairs company and was recommending AO.COM until the problems encountered in the last 6 months or so. I help older ladies and gentlemen who need help buying an appliance that fits and has the desired functions. I am sorry to say that recently my customers have received a 2nd hand Appliance with parts missing, unhelpful delivery teams and worse of all: bullying tactics in order to secure extended warrantee payment! One of my customers was pressurised so much that she was made physically ill with the stress and had to hang up the phone. This is absolutely disgusting!!!