Ordered new gas cooker to replace existing one. Due to arrive 28/10. Got text day before saying "are you ready?" and turns out I was but AO weren't!! No text as promised on the morning of 28/10 so hung around till 4pm just in case. When I rang AO got machine who said order was coming that day and I should contact driver. Tried to get through but no joy. When I spoke to real person next day, they gave false apologies and could not offer any explanation why no delivery but guessed it could be as out of stock or just not put on van. Rescheduled delivery for 4/11 but then got contacted to go through a safety test. Surprise - they now can't install as ceramic tiles not high enough up wall!! Had gas cooker in same place for four years and it has yearly gas safety checks. Not been an issue before. So, not happy with AO at all. Not only non delivery but why can't this safety check phone call be completed before you hand over the money? There is no mention of this at all when ordering, just a few questions you answer there but no mention of more questions Been absolute waste of time!!