Having had a number of positive experiences with AO I was convinced to give their appliance cover a go and took it out for my fridge freezer and washer dryer. A complete joke. Despite the fact that they sold me it, they managed to register the wrong purchase date so when I needed it it wasn't valid. My washer dryer was never fixed. Numerous calls and emails later they promised to send me out new policy documents with the correct details on - I never recieved them. When I was changing my bank account recently I discovered that they've stopped taking my payments. They hadn't told me they were going to and I certainly hadn't asked them to. So I assume they've taken my previous payments and left me without cover. Avoid.