Order item last Saturday with next day delivery, it’s niw Tuesday and I’m still waiting for item to arrive. Got text on Saturday afternoon to say all’s good and your item will be there tomorrow. Waiting in all day and nothing arrived, called them late afternoon and was assured it would be delivered next day thus being Monday, I took the day off work and waited all day but once again nothing. Called again Tuesday evening and apparently it’s the delivery company’s fault which are DPD. To which I replied your just fobbing me off with excuses. Was assured it will be with me today Tuesday 28 Nov and yet again I have to take another day off work and seriously don’t hold out much chance of my item arriving. As yet no text message to say it’s even coming today so looks like I’m being fobbed off once again. I’m taking my complaint further to ao.com as I want compensation for loss of earnings and I will NEVER use them again. There good at the big talk but cannot handle more than a couple of deliveries BUT are happy to steal your money.
7 years ago
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