Time slot was 10-2 automated service said 9-12. Rang continuously driver always unavailable and then phone cuts off. Delivery came 11.00am. Washing machine plug too short told point too far away. They didn't have an extension lead they didn't have time for me to go and buy one. Left me with plumbed in washing machine unusable till extension lead and moved under shelf how could i possibly move the washing machine by myself?! And off they went. Had to contact my lovely new landlord. Not at all impressed and why can't you speak to anyone in customer services and just cut off?!. One star.