I bought this along side a dishwash, fridge and microwave in the beko range. I kept getting rips in clothing and bedding and couldn't work out why. After only a month of having the washing machine I monitored clothing going into the washing machine and coming out and it confirmed when I put in a new top and a pair of jeans that were fine before and came out ripped that it was the brand new washing machine doing it! So I spoke to ao and weren't very helpful just passed me onto beko.. Who again weren't very helpful (even after sending pictures of the many items that had been destroyed by the washing machine they had sent out to me) I checked the washing machine for anything sharp etc and then beko sent out an engineer who just said he couldn't find anything wrong with it. After speaking to beko again to say I'm not happy with being told there's nothing wrong with it when I have 18 items of clothing including jeans and thick bedding saying differently, Their answer was test some more things out in it and see how you get on. (Ao and beko had already told me there will not be any compensation for the items destroyed) and their answer to a new custom of theirs was to test more of my clothing that comes out of my pocket money wise when it's ruined. The issue is still on going and I'm constantly having the chase up ao.com and beko, as I don't seem to hear anything back now they have their money they don't seem bothered by an unsatisfied customer. Really wishing I hadn't bought anything from the beko range as I spent a lot and it feels me with huge dread at if anything goes wrong with my other items what service I will get back from them. As for ao.com I would never buy from here again, after the unhelpful service and not wanting to know. After this awful and very costly experience of loosing over £200 in clothing I would much rather buy from Currys or John Lewis where if anything goes wrong they will deal and resolve the issue to the customers satisfactory straight away. My advice is don't buy from ao or beko!!!!