Customers are wondering why drivers refuse some deliveries, here is an insight into how drivers are exploited by you as a company. 0 hour contracts on a self employed basis which means any injuries that happen to a driver carrying an american fridge freezer isnt paid for by the company, if they damage such appliance attempting to get it into your property they are charged for it, on days that they do get work they are treated like slaves made to work 15hrs and threatened with losing their job if they dont, furthermore they pay you very little money and take it back off you in fines for things like damaging customers property, damaging appliances, damage to vans whether its your fault or a 3rd parties even though they have insurance to cover this, so this is why some drivers are reluctant to deliver a big appliance into a tight house or carry a washer up 4 flights of stairs, maybe if the company treated their drivers better and valued their work then drivers would go that extra mile to help the customers. Just saying!