I purchased an American Fridge Freezer with the promise it was available and it would be delivered on Monday. Once AO had taken payment, they then said it would actually be delivered on Tuesday. On the Monday I received an email saying delivery was confirmed for Tuesday. However on Tuesday morning they phoned to say it was damaged and would not be delivered and they had no more in stock. This is one week before Christmas and I am now in the situation where I have no fridge for Christmas. The refund will not be in my account until after Christmas, therefore I will not be able to buy a different one. I now have no money and no fridge right before Christmas. I am absolutely appalled by the level of customer service received, I feel as though they have taken my money and have been stringing me along with little thought as to the situation I am now left in. Disgraceful from such a big company, 1 week before Christmas - Do NOT recommend!!!