I WOULDN'T even have given ONE STAR, poor service in ever area, worst experience in my life.  1. My order was delivered the driver's just turned up just with my microwave and forgot fridge freezer. During a HOUSE MOVE, Christmas and New year on head with TWO LITTLE ONES AT HOME TO FEED, whole of my fresh/cold grocery shopping gone in the bin because they can't deliver for another 6 days. 2. The driver's call logistics lady very unhelpful answer I DON'T AND I'M SORRY. What should I do with her sorry? 3. Logistics told me to contact CUSTOMERRRRRRS SERVICEEEE?!! after a longgggggg wait of 40mins on the phone what i hear I DON'T KNOW AND I SORRY. This person contacted his manager to get an answer who was willing to compensation £20 for the food waste. I HAVE NEVER SEEN ANY PARENT BUYING £20 FOOD FOR 2 ADULTS AND TWO CHILDREN. 4. With no fridge freezer for another 7 days....actually NO WHEN THE FRIDGE FREEZER IS DELIVERED I HAVE LET IT SET FOR AT LEAST 12 HOURS THAT MEANS TOTAL 8 DAYS WITH NO FREASH FOOD. 5. I asked the customer service to put me through his manager and apparently she was going to attended meeting. Manager was available 1mins ago and now she is not. Absolutely bull s..... Trying to escape from customers like us will do no good to YOUR business. I won't recommend anyone shopping with ao.com and my worst nightmare is yet to come HOW THE I'M GOING TO MANAGE FOR 8 DAY'S😨😡😠😳