The fridge/frieze arrived home, I did pay extra for delivery to be at an earlier hour, the delivery man unpacked the item and it was badly dented...I already had taken out all food from freezer and fridge and the guys had already put it in the lorry to dispose of it...they were very sweet and they phone head office and I was asked if I wanted to keep the dented item and get some compensation...I did say no! And I just wanted a new fridge frieze not a dented one, they said then the only thing they could do was to delivery another one in another 5 days time! Not good service at all! The delivery guys did tell me that it is quite often to his to happen as they have so many electrics after being unpacked, returned because of being damaged! Never again! If you buy from this company, make sure you have it unpacked for your own sake! I'll be going to the local shop to buy my fridge frieze!