Ordered a gas hob, tried to complete the order on line, but was unable to chose a 4 hour delivery slot. Then phoned to place the order and was placed under very great pressure to take out an Extended Warranty, I declined and explained that the only reason I had phoned was to ensure I wasn't allocated an early time slot because I am a full time carer. I received a call at 7am on the date of delivery, to say they would be there in 15 minutes! I had paid for fitting , to replace the hob I have had for 10 years. They were unable to fit it because there was a drawer underneath!. Absolutely appalling experience, not to be recommended