We ordered items to the value of £650. Not a great deal of money I guess for A.O. to lose our custom !. As the bank were very efficient in doing their job and not authorising payment ( as we were new customers to A.O. ) We then had to authorise payment with the bank, which we did and so we phoned A.O. directly. A sales Advisor then told us we could not get delivery to our postcode area. My partner queried why not as we live just outside Edinburgh. My partner gave her the postcode, yet again. The sales Advisor still refused to take the order saying they don`t deliver to our postcode area. We have postcode EH52. We live 10 miles from the city of Edinburgh. A train takes us 15 minutes to the heart of the city. We can drive to Edinburgh within 30 minutes - yet we are not a viable postcode ? ? I contacted A.O. and they apologised saying they DO deliver to Edinburgh postcodes. I told them I was not placing the order, for their sheer incompetence. Their sales Advisor lost them £650 and potential orders in the future. Maybe the sales Advisor needs to back for additional training.