Terrible customer service. They rescheduled the delivery booked 2 weeks in advance because their van was too big for our street - a normal street in Hackney where you can easily park 2 vans. They could not carry the washing machine with the trolley for half block and park in the main street either because it was hard to find parking! Result: rescheduled to next day, half day of work lost, having to wake up at 7am on a bank holiday weekend because the delivery window is from 7 to 12, an unapologetic operator at the phone. I still wonder why a company which delivers product in London does it with oversized vans - and again, the street was not a small at all!