My Samsung appliance didn’t arrive even though I had paid for delivery between 12 and 5 no call from ao to say delivery was not even coming although Webb site kept saying don’t worry your item is next to be delivered. This went on till 7.30 in the evening (meaning I missed an evening wedding reception) when the Webb site completely took the delivery off the internet. Couldn’t get through to their call centre and when I did was promised a call back but this never happened. In the morning tried to ring them but wasn’t able to get through until I pretended to be a new customer, very very poor service would never use again. Have no fridge now having to rely on neighbour but ironically she was going to buy exact product from ao but guess what she has changed her mind.