A year ago I bought a fridge/freezer from ao.com. No complaints about that. But what happened this week totally eclipsed that. On Tuesday I was having a good morning when I received a call from someone who claimed he was from AO.COM. He talked about my purchase and then proceeded to offer a breakdown insurance policy to me. I explained that I didn't want the policy and I was OK with taking the risk. Everything was OK up to that point. Then his attitude took a turn for the worse. He wouldn't take no for an answer and started to question my thought processes in not taking out his breakdown cover, which he insisted was not breakdown insurance at all. He just wouldn't take no for an answer and kept coming back at me. Eventually I had to hang up as I didn't want to listen any longer to what I consider to be a very rude young man. I put a complaint into AO.COM and got a replay apologising that my feelings had been hurt - not for any pressure tactics. I was also informed that AO.COM actually train these people to make these calls and that they were very happy with their insurance product. They said they would listen to the call and give this telesales rep some more training if necessary. I've heard nothing from them since. I'm very disappointed with the rude uninvited call. And with the weak response I've received to my complaint