This would be a zero if the option was possible, or even negative numbers. Great ordering and delivery (although the harassment technique post sales for their insurance is not good and they try to trick you into agreeing for it which is not appropriate for some callers who may not realise this tactic and agree then be charged without appropriate informed consent. However, it is if a problem arises with a faulty product, their customer service is a fight, very poor and does not understand consumer law. Disgusted with their unreasonable delays and lengthy process. John Lewis really is the only option. Will never buy from AO again as a result.