Washing Machine- Live in Northern Ireland: Bought disconnect, reconnect and recycle service from AO, they forwarded to third party Bondelivery. They called at my home an hour later than 4 hour time slot to tell me they don't do disconnect!! Rang AO who said it was a mistake on website!! Took day off for nothing, they cannot refund the money for 48 hours! I told them to take the machine back and cancel order. Plagued by marketing calls from them too. Should have listened to friends/relatives who warned me. WOULD not deal with them again even if they were giving their stuff away.