Absolutely disastrous service. Will never use ao.com again. Partially installed new washing machine into our home and left, with us none the wiser. Used the machine for the first time, and it jumped around like crazy; damaging our kitchen floor, crashing into other appliances and shaking our work surface and appliances on top. Had to call a plumber out late at night - the installation men didn't take out the transit bolts! They'd left the bolts in the machine, which has now damaged the machine due to us using it. We also had a leak due to their negligence. Ao.com only gave us £20 as an apology. Disgusting. Stay clear of their service. Their installation men need to be re-trained!