My brand new electric cooker had a dent in and the bang was so hard it took the enamel off. I had to send an image and then phone them back. They offered me compensation to keep the appliance. Seeing as the enamel was damaged I said no. So they agreed to swap for a new one. However I had paid for fitting and recycling. Therefore my old cooker was gone. I could only have it swapped if it was NOT used. I'm a single dad with a 14yr old daughter who needed to be fed. I explained this and they insisted the appliance must not be used. Therefore I was forced to accept £50 compensation and keep the appliance. Simple disgraceful. I will never use again and will ensure I advice other not to either