Gas Hob (Candy GL64SGX) had a fault, with one of the burners not lighting/staying on. The warranty had expired by 7 months, but all they could offer were expensive repair options, and were quite happy to pass the buck to Candy (who also similarly wouldn't offer any kind of gesture of goodwill). When challenged, they're happy to throw back consumer rights acts 2015 legislation back to you (to clarify they're not liable and that you need to prove the item is faulty at your cost) rather than offer any kind of real meaningful assistance, or gesture of goodwill (same as were Candy - the manufacturer). In the end, it was a really simple fault which I safely resolved myself (via googling/youtube), but, again, I wasn't offered any kind of Technical Support/contact/know-how to possibly help resolve the issue myself (as were Candy). Overall, a very poor company to deal with, and I definitely won't ever be buying off them again due to this very poor customer service experience. You have been warned! There's plenty other online retailers out there who I've dealt with (even in the recent past) who (I believe) are much MUCH better with regards to such customer service experience when things go wrong (eg offering goodwill gestures).