Appalling customer service by AO. I purchased three items to be delivered and fitted and date was arranged for delivery. I had to reschedule delivery timeslot due to emergency at work and called customer services to explain. The customer services assistant was very helpful and said he would arrange to have the order delivered during an afternoon timeslot. On day of delivery, driver phoned to inform that the items were being delivered in the morning (the time when I informed the company I could not take delivery). When I explained my phone call with the customer services assistant, he said that was inaccurate information. I subsequently phone the call centre to be told by someone else that a timeslot was not possible when having an item installed. At no time when placing the order initially or during my subsequent call to the call centre regarding delivery, was I told of this. Serious problems with training personnel in this company resulting in false and misleading information being given to customers. Result was I have had to cancel my order and begin whole purchase process again with different company. A complete waste of time, and no attempt on part of AO to resolve this for me! Beware!