I ordered online for next day delivery, I received email notification that I would receive a message with a four hour window on the morning between 0630-0730. Next morning whilst brushing my teeth the phone rang, I called back 2 minutes later and driver said the road is blocked, I replied he must be in the estate next to me and I can direct him to where I am, he replied 'I've left now, book it back in' and cut me off. Customer service were understanding and attempted to contact the driver but he wouldn't reply so I've had to cancel the order. Such a shame that the delivery staff are letting the company down. I see this is not the first instance like this from the reviews so alarm bells should be ringing concerning this part of the operation.