My washing machine broke down after 5 months. A engineer was called out 1 week later, he was unable to fix it. My partner booked a day off of work for the next available engineer slot. To then be told through text that that slot is no longer available and we have to wait another 2 weeks! We have had various phone calls with ao since. NOTHING has been sorted! even though they are all agreeing that we deserve a new washing machine they just keep saying "we will chase it up". Surely we are entitied to a replacement as we have a 2 year guarantee? We are still sitting here with a broken washing machine, nothing is sorted one month later. No one has updated us or bothered to sort the problem. It is very inconvenient finding somewhere to wash our clothes! & very frustrating speaking to ao customers as they are very unhelpful. It has been a nightmare. Please feel free to actually make a effort to replace our washing machine ASAP! Invoice number: AOL202606889