We live in Central London - AO cannot deliver there easily. I called and explained that aftre 830 there is residents parking but it is a wide street with room to double park. I put that in onlie nots and rang again to confirm. I made the point that to prevent issues 7am was the best time. Calls and notes ignored. Driver refused to deliver at 10am. I spent 2 hours on the phone to you but could only get a guarantee of Sunday - AO are not set up to deliver in Central London - John Lewis do it all the time and manage the parking. In the end I got the same machine, in a fixed two hour slot, one week later. AO also slip in VAT when you make payment which is a bit underhand. All in all I won't order or recommend again.