Had no issues with the delivery and Installation service from this company, however if your product has a fault they won’t hesitate to leave you high and dry. The price might be good and delivery quick but think very carefully before placing an order, if something goes wrong this company simply don’t care or won’t try to be helpful once they have your money. Their tactic is if there is a problem with your product they pass you straight to the manufacturer to sort it out. They won’t take any responsibility for the products they sell. Treatment of you as their customer is disgusting. Ordered a Samsung washer dryer from them which never dried the clothes. Just got passed on to the manufacturer who sends a engineer to try and fix it. They tried to fix the machine about 5 times and tried to claim there was nothing wrong with it in the end. After 2 months of being without a washing machine Samsung agreed to replace. This was only after calling AO and Samsung 2 or 3 times a day for 2 weeks. Had a replacement machine which worked fine for a few months but yet again has broken down. Yet again passed off by AO to Samsung who took a week and a half to send someone to fix it. Once fixed machine broke down after one wash. Got to wait another week or two before it can be fixed again. After phoning AO several times a day all they are willing to do is phone Samsung for you, which they tried and couldn’t get through. Got put on hold for ages, got cut off, had a speak to a different person each time. They never phone back when they promise too. Customer service is a absolute joke. Had to leave my poor pregnant wife to try and sort this out while I’m out work, extremely stressful experience no one should have to go through. We have a disabled child who is sick a lot, we are desperate for a washing machine that works. Please take responsibility and stoping pushing it into the manufacturer. We brought the washing machine from you not Samsung. You sold a product that is not fit for purpose, it’s your responsibility to put it right not Samsung. Monstrous company to deal with, will never buy anything from them or Samsung ever again. Avoid this company at all costs