New Candy washing machine delivered today. It does not work and appears to have an electrical fault. Advised by customer services that the manufacturer has to inspect the machine and confirm it is not working before it can be returned or replaced. I now have to wait for 3 days for an engineer to visit, and confirm the obvious, before I can arrange for a new machine to be delivered, otherwise I will incur 20% of the costs. This is not good customer service.
6 years ago
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