I thought ao.com were going to be good. I have ordered from them before with great service, but it's only when something goes wrong that you learn how good a company is. I ordered a candy dishwasher from them - model CDI1LS38S, which arrived on time and with no problems on the 9/9/18. I then fitted the machine 2 or 3 days later and had a problem with the spring on the door of the machine being too stiff, it was supposed to be self-adjusting, but it never self-adjusted itself. So I rang ao.com to arrange for a replacement. The only problem is that they have no phone number to ao.com and it goes straight to Candy, Candy could not give me any help and just wanted to send an engineer out to me and told me I would be charged if it was found to be my fault with the fitting (not wishing to blow my own trumpet, but I know what I'm doing, as I'm a plumber by trade and have fitted hundreds of dishwashers) . I told them that I had only had the dishwasher for a few days and it was brand new and would like a new replacement rather than a repair. So, I started to email ao.com and they kept wanting to send an engineer out, all I wanted was a new replacement. I kept stating my consumer rights about it only being a few days old, but they kept ignoring me and I didn't want a repair doing on a new item. I still never got a phone number to speak to anyone in customer services. Anyway, I gave up after a couple of weeks and the spring is still stiff, but at least my arms are getting stronger opening it! I am only writing this review now, because, as of today 13/12/18 it has begun to leak water from underneath and does not work and i expect to be fighting with them to get this repaired or replaced.Does anyone at ao.com read these reviews?