I would love to give AO zero stars if I could. We ordered a miele wasching machine and a tumble dryer as well as a fridge. Everything was fine with the items and the delivery, the installation was the issue. During the installation a valve behind our wasching machine got damaged and leaked leaving us with a flooded dining room. We had to rip out the soaking wet carpet to prevent further water damage and send a claim to AO. After a lot of back and forth our claim was rejected twice claiming it was our pipe work so they weren't liable. We are super annoyed and are now having to carve out the cost for the repairs and replacement of the flooring. DON'T ORDER WITH THEM!!! Or at least don't expect help when things go wrong.