I moved home and found that my oven and hob didn’t work. I had to buy new ones from AO as they had good prices at the time. The delivery was extorcionate and the price for instillation aswell was fairly high. Then when the hob and oven were to be installed AO’s installed came in and destroyed my carpets with muddy boots and left all their mess behind when AO ensured they cleaned up after themselves, The cooker he would not install as it would require him to move a gas pipe (this being a gas engineer with all the equipment and tools to move this pipe 1 inch) I called AO and he had made a note that meant that they would not be moving the pipe, as I needed a cooler I had to try and get another cooker with a recess in the back to accommodate the oven and this cost me nearly 2 times the cost of the original oven. Another nagging thing I had with AO is they sold me something without my knowledge a insurance plan which I had turned down but somehow they managed to sign me up for insurance for two appliances which I didn’t want insured with them. This took nearly 3 weeks to cancel and they refused to deal with me directly. And was passed on to The insurance company. I wouldn’t use AO again even if they paid me as it was a complete disaster and their customer service I recieved was a joke