Washing machine developed fault within first week - leaking water all over the floor. Tried to contact AO but their automated answering service redirected me to the manufacturer despite fact that my contract is with AO not with Candy. It is virtually impossible to speak to a real person. All communication is via email and the person emailing you deliberately withholds their phone number. They are saying that I need to get it repaired but I feel that under the Consumer Rights Act I should be able to return it and get a refund as within 30 days of purchase. I will never buy from them again.