The ordering and planning of delivery for a new integrated washing machine and taking my old one away was excellent, even had a call to check our order prior to delivery. The evening prior to delivery had email to confirm time slot, plus a call hour before they arrived. The problem started when the delivery drivers arrived, lots of huffing and puffing saying new machine was heavy, next they were criticising the way my old machine had been plumbed in, as it was going to cause problems for them everything was to much trouble, they even took a call from a colleague who had finished for the day only for my delivery men to start telling them mine was a problem and they would be here ages. to top it all when my husband got home I asked him to check for evidence of a previous leek only to find they had left the electricity cable sitting in water, I dread to think what could have happened if he hadn't checked we could have been electrocuted. These drivers made out they were doing us a favour not that we had paid £65 for installation and taking away our old machine. we will not be using or recommending AO in the future.