Clive Pratt
I ordered a new vacuum cleaner 3 days ago and chose a Saturday delivery. I received a message saying my delivery would be between 7AM and 9AM. I set my alarm and was awake at 7AM Saturday morning. At 7:22 I received a message saying that they had tried to deliver, but could not get a reply. I was down stairs with a cup of tea at this time? I tried to ring the number in the message to rebook, but found that there was nobody there until 8AM to answer the phone. I also tried to contact the driver, but only received a automated message which was of no help. Eventually after 8AM I manage to contact a nice lady on the "Rebook" number. She tried to contact the driver, but could not get an answer. It turned out that the driver had tried to deliver my order before 7AM, but did not wait very long or try very hard to get a reply. Because of the above events I have had to rebook my delivery for the next day, but I could NOT book a time, only an AM delivery. So I will have to get up at dawn again and wait for the delivery driver to arrive. I hope he manages to find my doorbell button this time!
1 year ago
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