Ordered a washing machine for next day delivery, at 7am the delivery driver pulled up, took a photo of property to prove attendance but didn't knock door and drive away. The first we knew of the delivery was an email saying it needed rearranging, even though we were at home and waiting for the delivery. No accountability when we rang to speak to manager, only option was to rearrange delivery for the week following which was difficult with work. No flexibility which led to us canceling the order. Loss of a customer from really poor customer service ao, it's a shame.