AO accepted an order for a chest freezer which AO's website said was in stock. We paid for the chest freezer and for delivery on an agreed day. We ordered a substantial quantity of frozen food for delivery the following day. Two days before the freezer was to arrive I received an email telling me we had cancelled the order. We hadn't. AO had simply run out of stock. Could they offer an alternative? No. £300 pounds of frozen food goes to waste. Will they compensate? No.
One star seems more than generous.
5 years ago
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