Misleading and uncaring company - AVOID As a nurse i need a clear uniform more than ever during the COVID 19 crisis. However, i will never purchase an item from AO. The customer service is totally rubbish. I have been harassed by a guy call Joshua from AO for insurance money, while he has been misleading me with regards to installation information. Then I receive an email from AO to say due to COVID 19 we are only installing cooker but not washing machine. talk about setting double standards and not following government advice regarding helping key worker and essential work. The AO management were totally inflexible and refused to help me have a washing machine following the breakdown of my old washing machine. During all this unnecessary stress caused by AO, precious time has been wasted. if AO was honest and genuine from the beginning. I could have cancelled my order and purchase a new washing machine from my local hardware store. Instead, now i do not have the ability to ensure my uniform is clean and washed at 50 degrees. AO have shown no respect for infection control and the potential harm they are causing to other vulnerable people. They are not a kind or caring company I would not recommend AO to anyone. instead support your local hardware store where they welcome the business and care about their customers.