What a customer service experience! I ordered a new fridge freezer from them - big mistake!!!! I was called 4 minutes before delivery and told that my old appliance had to be switched off for 24 hours otherwise it won't be collected, such information wasn't provided anywhere. When they arrived, they obviously due to COVID19 refused to come in, hence we were expected to somehow take our old fridge out ourselves and pass it to them, they wouldn't even lend us the trolley. The driver was so rude and arrogantly speaking and only kept pointing on his phone that we should have checked their web. I told him "just wait we're going to get it out" to which he got quite upset and arrogantly told me I should not be speaking to him like that and should say "can you wait" Not sure what's the difference but I've never ever had driver behaving like this. The fact that they didn't want to come in due to the current situation is understandable but what was unacceptable is the fact that when we asked them to wait while we bring the old appliance out, they drove off. This all happened in less than 5-minute timeframe. It left us standing outside our house with the old fridge just looking at how they were leaving. We were absolutely speechless. I have never ever come across such rude delivery persons. So interesting fact is that they couldn't come inside, fine, but they were ok to handle our old appliance once it was outside the property bearing in mind none of the drivers wore face mask nor glows. So, it was then ok to touch and handle the old appliance?? I think this COVID situation is just an excuse for them to do less work. Reg. KU18UTP😤