I cannot praise AO enough. They have fantastic customer service, and are one of the best companies going! In December, I had a Zanussi cooker installed, via AO .com. Later that day our electrics tripped. It started tripping many times a day, at all hours too, even three or four in the morning! It took us a while, but we unplugged all electrical equipment, then plugged them back in, one by one, to see if that item tripped the electric. None of them did, so we had to call an electrician. The electrician tested all the electrics, and wiring, which was fine, but concluded that the cooker was introducing fault currents in the system. I immediately called AO, whom called the manufacturer to fix the problem. AO.com were apologetic, and enthusiastic to fix the fault. However, Zanussi, were not. To keep a long story short, the fault had still not been fixed, and it was the end of June! Zanussi, will not exchange the cooker, even after their engineers and electricians could not fix it! It was a very stressful, and irritating few months! In the end, I called AO.com. They were disgusted with the service I had received from the manufacturer, and made the decision to exchange, the cooker for me. What a relief, and what a difference! AO have given me the choice of an exchange, or refund! They arranged for the cooker to be collected, by their wonderful appliance fitter/removal people, who were very efficient and friendly too! I would recommend AO.com as an outstanding company, who went over and beyond, what most other companies do. I will definitely use them again!!