Tried ordered a new samsung s20+ online 10 days ago. The website would not allocate me a delivery spot so had and online chat and was contacted 30 mins later by adviser on my mobile. odered phone and payed for it to be delivered that friday as i am a vet on call and my currenty phone was failing. It never turned up. I contacted them and was told they would sort it and that if I canceled the order it would take over two weeks to get my money refunded so I should bear with them. Nearly a week on, a combined total of 2hours on hold and i still have no phone and no idea if i will get one. They never ring you back, minimum 35 mins on hold every time you want to speak to customer service. Terrible experience. Don't use them.