LG InstaView™ Door-in-Door™ GSX961NSVZ Wifi Connected American Fridge Freezer - Stainless Steel - A++ Rated We bought this fridge freezer from AO and it was delivered on the 23 May 2020 by two totally incompetent delivery cowboys who refuse to remove the unit doors to get it into our house. They instead measured our door opening and decide they could get it into our kitchen without taking the unit doors off. They did manage to get it through our front door only to find the vestibule door was too narrow - despite borrowing my tape measure! So in a confined space outside our front door they proceeded to remove the unit doors - bring these into our house followed by the unit - put doors back on, plugged the unit into a power socket and left without allowing us to inspect the fridge/freezer. On inspection both unit doors were dented and scratched. Contacted AO - they arranged two replacement doors with LG - doors arrived eventually - followed a week later by a so-called 'engineer' who was shown by me where the water pipes were connected within the unit!! He swapped over the doors and left so fast he abandoned packing the original damaged doors into two huge boxes as he was only given half an hour to do the job. He took over an hour. We were left to pack doors into these huge boxes - where they remained in our new kitchen for 3 weeks! Taking off the protective film my partner discovered the replacement fridge door was damaged. Contacted LG and they sent out yet another replacement door - 'engineer' (same one!) was due to replace the replacement door the following week - day before LG contacted us to say he was off ill - apparently LG only have one 'engineer' guy in Scotland?!!! We kept AO informed of the nightmare experience we were enduring whereupon they copied and pasted standard responses within numerous emails. Eventually AO offered to replace the entire fridge/freezer - which we accepted. Now they cannot even confirm a date for swap-over! Our kitchen was stripped out and a new one fitted within 1 week - it remains incomplete as the floor vinyl can't be laid until the fridge/freezer is replaced. Floor vinyl currently in our Lounge. A table and chair set for our new kitchen remains in the shop we bought it from because its pointless having it delivered whilst kitchen is not ready for it. 7 weeks and counting suffering a situation caused by two cowboy delivery/instalation guys - who incidentally not only damaged our front door but smashed one of our outside lights and hid it under plants in our garden!! Daily emails - having to wait 24 hours for a response and a good few times no response at all - plus dealing with a different person each time!! 7 weeks of total frustration and no signs of this current situation coming to an end. Have phoned God knows how often - hung up after almost an hour - or eventually speaking to a human - only to be fobbed off with assurances and promises that just don't come to fruition. Quick to take your hard earned cash - hopless at resolving matters when it comes to sorting out damaged item - on reading most reviews on here it seems to be a constant theme that the majority of problems are caused by incompetent delivery teams. Our situation is ongoing - who knows when it will be resolved - if ever! It would appear the tactic is to totally fob the customer off in the hope they will eventually 'go away. I would appeal to anyone thinking about buying a fridge/freezer from AO to take one long and serious think to themselves - and buy from Currys or John Lewis - even it costs a bit more. I have to say the customer service staff are very polite - however they are hopeless at resolving problems - maybe because of company policy? I've bought four items from AO over the past 3 months - two items have been damaged - one of which is an expensive outlay for us. 7 weeks and counting - wonder how much longer it will take to get a fridge/freezer fit for purpose?? 7 weeks and counting - wonder when our new kitchen will be complete?? WATCH THIS SPACE. I've given one star as its not an option to give a minus score. Over to you AO.