Ordered a new washing machine online which is working great. We tracked the delivery and the drivers Kenny and Steve rang us when they were on their way. They took away our old washing machine and deposited our new one over the step and in through the back door for us. They were very friendly and professional. Crew no. DEEP061Q Only negative was the cold call that I received at 8.30am following the purchase which after about 10 minutes of chat about my washing machine I realised was a sales call to try to get me to take insurance. Had I wanted to take this option I would have checked the box when I was ordering. Overall, happy with how easy it all was from start to finish and would use ao.com again.